Worst customer service ever and bad quality earphone
Earphones stopped working after 3 months of use. No damage. The customer service is horrible to say the least. P.s: We ordered from German amazon to The Netherlands. I e-mailed about the issues, got some tips on how to resolve the issue. Issue was not resolved. They told me the model I had was not in stock, I could choose a different model. (I could still order the one I had myself but alright) After choosing a different model they asked for my address. I send my address. They replied it was not a german address and if i had a german address because it was germen amazon. I did not have this. They e-mailed me saying they could refund my amazon account. I told them it was a great solution. Than they told me they could not do it due to systemic reasons but they could send the money through paypal or send me the earphones after all. I told them great! Send me the earphones. They e-mailed me asking for my address again. I did this. They e-mailed me back saying they could not send then because it was not a german address. I sent them back my paypal account again and told them that I do not care what they do, I either want my money on PayPal, Amazon or just new earphone. They replied to this asking for my Paypal (which I had already send 2 times by now). No solution yet. But don’t buy the earphone, especially ep-n5. I read too many stories of them breaking within months. Good customer service does not have to be hard.