Great Skincare Line! Sub-Par Customer Service.
I love the skincare products aside from the smell of the neem oil in the night cream, but I’m ok with compromising a smell I don’t like for great skin! The only reason I didn’t give 5 stars is on the tech/customer service side. I recently moved and my proven box was shipped to my old house. I had tried to log in and change my address on my phone but it told me to reset my password every time and the password reset link never worked. So I reached out to customer service (care) team about the password issue and my address change and never received anything back. So now not only did I have to bother my old landlord about getting my package, my most recent shipment got sent to my old address as well! It would be nice if they had a more mobile friendly website so that issues like this wouldn’t happen. I’m also bummed that no customer care rep has reached out to me regarding my issues. I now know that in order to do anything with my Proven account I have to do it from my computer.