Awful
Awful. Cancelled a home visit because of traffic that I'd taken time off work for so I lost pay. Then requesting book for another day - no chance! Carpet was beyond repair/cleaning anyway. Back to insurance to push for replacement. Finally agreed as insurance got on to them. Then, big delays in processing the settlement payout. Saying I hadn't sent payment details but I had 3 times over 3 days. When has an email ever taken more than 2 days to arrive somewhere? Details then taken over the phone to be told another 5-10 days. I can send a payment and it be there in 2 hours, why can't they?