I purchased my husband watch for his…
I purchased my husband watch for his 45th Birthday and thought it would be a change from his beloved Movado watches. I received the watch around 4/07/20, and during the purchasing process a customer service representative was in constant contact with me. Since the Pandemic he has only worn it once and it's been kept in the beautiful engraved box. My husband took it out the other day and realized right at the start of the band the wood is chipped. Now mind you this watch is over $450. I reached out to a customer service rep and he responded within 48 hrs and advised they no longer carry the dusk for my husband watch. I responded that it was not the dusk and I was just simply trying to get a return slip, so they could fix the wood. I wasn't asking for anything free just wanted my husband watch fixed. As of today, I still have not heard back from the company. I will never purchase from them again and I strongly advised against anyone purchasing from them with this level of customer service.