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P Simmonds

Australia

1 Reviews
0 Reads
1 Useful

1 review

BeautifulHalo

Eventually got the lights I ordered after a lot of hassle

I ordered and paid for 2 beautiful looking stained glass ceiling lights on 18 January. I have no idea if they've actually been sent or if I will receive them. The tracking numbers I was given appear to be made up. Beautifulhalo just keep telling me to wait. It has delayed work on my new place as I'm waiting for the lights before I can book the electrician to do all the electrical work. I still have no lights at 4 March, and Beautifulhalo refuse to refund. There is a time limit in which I can get back my $175, so I have had to request a chargeback through my bank. The only time I have ever had to do so. The application took several hours. So, after 46 days I am minus $175 and no sign of the lights I ordered. Update 12 March, the chargeback went through, still no sign of lights, suddenly getting heap of emails from beautifulhalo telling me to close the dispute, and more made up tracking, eg. When I check it, they have submitted info to auspost, but no actual parcel. Dodgy. Update 16 March. I received one light. It was boxed securely, undamaged, just like the advertised picture and with Australian compatible electrics. Still waiting for the other light to be delivered so I can book the electrician and if it's in same condition as the first light I will tell my bank to reverse the chargeback. However I will not order from beautifulhalo again. Online is supposed to be (and with good companies, is) convenient. This has not been convenient. The light I received is lovely though. Update 19 March. I received the other light as well and it was as advertised. It is a shame that beautifulhalo promise that you will get your order quickly, then take months, and that there is no proper tracking and limited communication, because the product I eventually got was fine.

2021-03-04Helpful 1