Appalling
Yours wasn't working for my skin. I had a subscription because it had worked in the past, so I emailed the company to cancel. They told me they would cancel and I thought it was resolved. A few months later, I got an email saying my order was on the way. They hadn't cancelled, and had kept my credit card info. When I emailed, they said this was because I hadn't provided a selfie to show my skin issues using their product (last time I checked, not a necessary step to cancel a subscription). I asked for a refund,of course, and again, they tried to tell me I should give it another go. Eventually I got my money back and wrote a review on their page to warn others. They immediately deleted my review. Very unimpressed