THE worst experience ever
THE worst experience ever! Customer service communication is awful, First time i took my dog to get groomed, the front desk asked for for his shots records which I was able to get it from the vet, he was currently missing shots, but they took him anyway, literally the front desk words ( he doesn't have all his shots but we'll take him ) that was 9:00 am 6 hours later no phone call from this place no nothing! about my dog so we decided to go get him thinking he was already groomed and ready! we got there he was locked in a room from 9am to 2pm not groomed not showered nothing the same as i drooped him off! and I asked what happen? They said he doesn't have his shots! but they said it was ok and they took him to be left inside a room for 6 hours with no phone call! so why take him? what kinda professional place does that ? I left very very upset I just took him and walked away i do not recommend this place to any pet parent.