Issue with the product, but was given a full refund.
I paid for Apowersofts watermark remover, and the product would not work. After emailing them for help they suggested a solution of adding a black jpeg file to the program's root folder, which didn't work. After that, I no longer got any response to my emails, including my multiple requests for a refund, which I am entitled to according to their website. UPDATE: Apowersoft got in touch with me recently, which I was not expecting. They politely explained what had happened and it appears it may have just been a misunderstanding. They apologized for everything, and have now given me a full refund.