Useless Customer support
I purchased a Lymow mower a few months ago and shortly after, opted into their "Return and Replace" program to upgrade to the new model. I paid the difference immediately. It has now been over two months, and I am still empty-handed—they have neither delivered the new unit nor picked up the old one. The breaking point happened today. The return pickup was scheduled for this morning. When no one showed up, I contacted DHL directly, only to find out that Lymow had simply canceled the pickup without bothering to notify me. Dealing with this company is an absolute exercise in frustration: Abysmal Response Times: Expect to wait 4–5 days just to get a single reply via email. Zero Real-Time Support: They refuse to provide a customer support phone number. If they had a direct line, this issue would have been sorted months ago. Instead, everything moves at a glacial pace. It is completely unacceptable to take a customer's money and then ghost them on delivery and logistics. I may revise this review if and when I finally receive the new mower, but given my experience so far, that seems highly unlikely. Avoid the headache