Understaffed and long wait times: They clearly need to pay their drivers more
Understaffed and long wait times: They clearly need to pay their drivers more so that there are incentives to work on busy days (aka weekends/holidays) when demand is high. Every weekend, delivery times, which are typically now between 20-40 minutes, double or are now cancelled outright. It was not always this way. They clearly have staffing shortages, which leads one to believe they do not pay enough. Had to contact Flink after an hour to find out our order was cancelled. What would have happened if we hadn’t reached out? Poor experience, 100%. Customer Experience is rooted in employee happiness. Happy and well compensated employees means people show up cuz it’s worth it = Quality and speed of service = happy customers = repeat users/orders. .🤷♀️