Items missing - no customer service
Really wish I didn’t have to write this warning. Product is missing parts and some are broken. Replacement parts are on a slow turnaround shipment, really accentuating how little they care to fix this mistake. What a way to ruin the immersion. For this premium cost I would expect there would be some attention to detail. Customer service is non-responsive. I got a response that didn’t read my messages. No hours of operation online leaving me waiting forever. 20 minutes for my first response and am now ghosted. I would have really liked a complete product.