Customer service legends.
I got my Wow go board last year and it's my favourite thing ever, so we ordered the 2s Pro for my fiancé as I've been towing her old longboard with my wowgo. Unfortunately hers was stolen in transit and DPD proved no help (It happens). However wowgo have been super helpful in dispatching a new one (by air this time) very promptly. Really put my mind at ease with a sympathetic ear. Only by type chat, however all three contacts got back to me before narrowing it down to one. Shall review again once it arrives, credit well earned.