Appalling experience with this company…
Appalling experience with this company and their software I realised recently that I'd accidentally deleted some video files off a hard drive. I downloaded a demo of Recoverit and was delighted that the software instantly found the files on the drive, but when I tried to restore one as a test, I was prompted to purchase the software as the demo doesn't even allow you to restore a single file. I paid £80 to download the full software, set up the restoration process and waited a few hours while it recovered them... only to find that not a single one of the video files would work. They were seemingly corrupted. The software has an option for corrupted video repair, but this required a non-corrupted file from the exact same camera as a comparison; nowhere on the software's website does it mention that you'll potentially need this. As I do not own the camera used for these videos and have no other files for the software to use as a comparison, I now have several hundred recovered video files that are not usable. I immediately logged a ticket with their support to ask for a refund, as the software simply doesn't do what it promises to. For a week now, their support team have been sending me unhelpful replies. They asked for the logs, I sent them. They said the logs were incomplete, even though I sent them the only log files that were in the directory. I sent them some of the corrupted video files, and then, incredibly, they asked me to send uncorrupted files from the same camera EVEN THOUGH I had already explained to them that I do NOT have the camera or other files. It's like they're not even trying to understand the issue. Recoverit supposedly has a seven day refund window which is now passed because their support have wasted my time for a week. I'm now going to have to take this up with my credit card company because the software is useless for me and Wondershare have wasted my time. I can see them giving the same canned responses to every negative review here and expect them to do the same here, even though: - I have sent them the log files - I have sent them some of the corrupted files to check They have repeatedly ignored the fact that I have told them I do NOT HAVE THE CAMERA OR OTHER FILES FROM IT to use the repair tool. Their website DOES NOT MENTION THAT YOU WILL NEED OTHER FILES FROM THE SAME CAMERA to fix the corrupted files. This is by far the worst experience I have ever had with a software company. A google search suggests the issue I am having is relatively common with their software too. AVOID. Unbelievably, since posting this review, I received yet another email from their support asking me to send sample files that are not damaged. They’ve now asked me more than three times despite me repeatedly stressing the point that I have none.