My husband one a trip and it was short…
My husband one a trip and it was short notice and we had no passport . So far they have been very helpful the hold times are long and not quick to respond but when I finally spoke to Daphanie this morning she ASSURED me that the 4pm deadline was not in place because they understood its hard to get an appointment. I am still waiting on the confirmation email confirming they will accept documents Monday or refund the money. I want to be positive and hope in times like these people would go above and beyond to be helpful. So far so good....we will see if we get a email confirmation.