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kim

United States

1 Reviews
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1 review

CANDY CLUB

SHIPPING DATE SCAM-UPDATE

UPDATE; AS OF 4/7 - I HAVE NOT RECEIVED ANY REFUND WHATSOEVER. I'VE RECEIVED EMAILS STATING A REFUND WAS PROCESSED ASAP, HOWEVER - NOTHING HAS HIT MY BANK. I DID RECEIVE THE BOX, ON MY PORCH, WHICH SAT IN THE SUN FROM MONDAY TO TUESDAY EVENING. THE CHOCOLATES WERE A MELTED CLUMP, WHICH IDK WHY I REC'D CHOCOLATES, WHEN I ORDERED THE SOUR CANDY BOX, AND THE GUMMY CANDYS WERE ALSO MELTED TOGETHER IN THE JARS. WHAT. THE. HECK. SMH.... SO, I ORDERED A SUBSCRIPTION FOR MY DAUGHTERS BIRTHDAY. THE DROP DOWN ON THE ORDER ASKS WHAT DAY YOU WANT YOUR ORDER TO SHIP- I CHOOSE 3/19- AND PAID THE 19.99 FOR PRIORITY SHIPPING 2-4 DAYS. I SHOULD HAVE HAD IT DEL BY NO LATER THAN 3/24. NOPE. I GET AN EMAIL SAYING IT TAKES 1-3 DAYS TO PROCESS AND THEN SHIP OUT. NOW-- IT DELIVERS ON MONDAY 3/29- WHEN WE WILL BE OUT OF TOWN, AND PAST HER BIRTHDAY. THEY "GRACIOUSLY" OFFERED ME A 10$ REFUND (?) WHICH I HAVENT REC'D YET, BUT WHY ASK WHAT DATE YOU WANT THE PRODUCT SHIPPED IF IT ISNT GOING TO SHIP OUT THAT DAY? WHY NOT TELL THE CUSTOMER -- BEFORE -- THEY PAY --- THAT IT WILL NOT SHIP THE DAY YOU REQUEST? IM SO FRUSTRATED. #NEVERAGAIN.

2021-03-24