Dishonest about delivery
Gave a 15 business day ETA. Got a quick update that the order was placed and in the process of shipping from the manufacturer in Asia. They said I would get notified when it was ready to ship in the US. Three weeks later, the ETA changes to "None Available", with a generic update about manufacturer unavailability ... after they told me it was being shipped. They haven't responded to multiple emails (sent weeks ago) asking for clarity. Meanwhile I got sick of wasting my time and bought the item for a bit more on Amazon - who delivered it two days later. Finally, they advertise a 5 star rating from Trustpilot on every page of their site. But this isn't true either. EDIT: They reported my review as fake as well. They're hoping they can remove the bad ones by demanding people jump through hoops. I wonder how many five star reviews they request verification for. Oh, and their claim below is BS (in addition to needlessly hostile): "As noted on our site and our contact forms, we are running well behind on e-mail, and request that customers call us. We apologize for the delay in reply to an e-mail, if you did send one." They did say that email was delayed, but: "You should receive a reply from a representative, if appropriate, within one week." It's been a month and there's still no email response. So they're being dishonest here too. And they somehow manage to respond to public shaming on Trustpilot within a couple days.