Unfortunately, My 1st Comfy Sack Will Be My Last
The furniture itself is about 3 or 4 / 10. I usually live by - "spend your money once". Not this time and I regret it. I tried a LoveSac and it was fantastic. It holds shape better and is more comfortable.... But that's the tip of the iceberg. Comfy Sac never sent me verification of a ship date, although I requested it after a week went by with no word. The Comfy Sack site claims it sends out shipping notice together with tracking number. I wanted to get it indoors on the delivery day. FedEx wound up dropping it outside my door in the rain with no notice and no delivery photo. Very unprofessional compared to West Elm and Wayfair. I contacted Comfy Sack, which claimed it didn't know why my shipping notification didn't get sent to me. It also started to push blame on FedEx. It was clear Comfy Sack doesn't understand scope of agency. I told them not to email again....but they did. Didn't read it, but on a quick scroll looked to be around a half dozen paragraphs long, at least. In hindsight, I'm not surprised I received a "How did we do?" email from Comfy Sack immediately after purchase, and well before both the shipping fumble and product delivery. At that point....there was literally nothing to judge on. I failed to flip reviews to last - first. I now see I'm far from alone in my bad experience. I see Stars 1 - 3 comprise 19% of their reviews. 1 in 5 in that grouping is a lot. And....the complaints are consistent. I can also see these folks like argue and get the last word.....an incredibly poor business model. So I say again to the folks at Comfy Sack.....shut the %$+* up (preemptive). Any way....think long and hard before you cut price corners and spend on Comfy Sack. EDIT TO ADD - Of course! Another unwanted response by Comfy Sack. Question for you - what do you believe is "fixable" in this situation? In my view, there isn't enough lipstick available for this pig. I quickly deduced this is simply one of those times in which it would be necessary to cut bait as a result of poor judgment on my part choosing an inferior product wirh inferior service. Ahh...such is life; however, there is something of a silver lining.... I know someone interested in a Malinois as a Christmas gift, and I believe Comfy Sack would befit such a noble creature. Under the circumstances, I believe re-gifting to be completely appropriate. I'm here on Thanksgiving Day to respond for one reason only - we (consumers) are the final say on how our hard earned money is spent, and we owe this duty to one another. Nothing contained herein is opinion. Best wishes in your future endeavors.....