Refund seems impossible
Ordered a dress. Fairly expensive. And even though I measured and used their chart, it was small. So I returned it. And yes lying about value and paying postage. We agreed to an exchange. And waiting for that took very long time. Got my second dress and still not great. So paid again for a return and asked for a refund. My parcel has arrived there on the 11th of June. And still no refund for me. I keep emailing and asking my money back, and they keep finding excuses why they haven't gotten to it. Very disappointed considering the price of their dresses. Yes they answered all my emails, but if my money isn't returned, then customer service isn't working. And currently waiting on 200 something dollars. Really hope they come through.