Poor Communication; Significant Delays
I ordered 5 packs of human crochet hair on January 9th. I expected the hair to ship with 3-5 business days. After waiting for significantly longer time I reached out to QVR via email. They responded with a vague email stating that hair is handmade and that they delayed shipping my order. I had to reach out to get this information. Their customer service is awful, why not reach out to me and explain shipping delay, since they promise 3-5 business days on their website? Despite that, I made an effort to be even more patient. I asked for an estimated shipping time. I received another vague response. After a few business days I followed up with another request for a shipment timeframe and have since been ignored!! After waiting for almost 6 weeks, I decided to request a full refund of all $322 and have not received a response. They do not stick their commitment to respond to customer emails within 24 hours. I give the benefit of the doubt and wait 2-3 days and still nothing! I also tried the number provided via WhatsApp and I got an another vague response unrelated to my delayed order. I will not be ordering from QVR again. Their customer service is terrible!!! They do not communicate with enough detail. They significantly delay communication. They do not keep the timeline commitments that they state on their website for communication or shipping time. They received $322 from me, I’ve received nothing but excuses!!