The worst and most dissapointinge customer service
I have been a loyal DJI customer for years, which is exactly why this experience has been so disappointing. My DJI Mini 3 Pro didn't crash because of pilot error. It simply flew away during flight. DJI even has a name for this type of incident: a "Flyaway Case." The fact that an issue common enough to deserve its own category exists says a lot by itself. Instead of standing behind their customer, DJI's response was to offer me a laughable 15% discount on a replacement drone. Calling that "goodwill" is honestly insulting. What frustrates me even more is how this case was handled. I was told that stock in Australia would be checked so the previously discussed pricing could be applied. After confirming stock was available, everything suddenly changed. Instead, I received vague replies such as "the price might be slightly different." "Slightly different"? The final price was hundreds of dollars higher. To make matters worse, I found the exact same drone online for around AUD 599 (excluding the battery). Even after DJI's so-called goodwill discount, buying directly from DJI was still more expensive than buying it elsewhere. How does that make any sense? Why would anyone purchase directly from DJI when the manufacturer can't even offer a competitive replacement price? Throughout this entire process, I felt like I was talking to a brick wall. Generic responses, no real accountability, no willingness to honour previous discussions, and absolutely no appreciation for customer loyalty. DJI proudly promotes itself as the world's leading drone manufacturer. That's easy to claim when everything works perfectly. The real test is how you treat customers when something goes wrong, and in my experience, DJI failed that test completely. I expected a company of this size to value long-term customers. Instead, I was made to feel like just another case number. After years of recommending DJI to friends and family, I can no longer do so with a clear conscience. If this is how DJI treats loyal customers after a flyaway incident, don't expect support when you actually need it. Premium prices, mediocre customer service, and a complete lack of customer care. Absolutely unacceptable.