Terrible Company - Terrible Service
If I go give them 0 star I would. I will never be using them again and I truely hope no one else does. I had booked a flight with them and due to a change in schedule by the airline I had to cancel my flight. The airline where very professional and refunded the money back to HEG promptly. HEG however would not refund the money back to me, they have provided number of bullsh1t excuses although they have acknowledged that the money has been received. A terrible company that I believe tries to defraud its customers of their money.