I booked a single itinerary with BA and highly dissapointment with Indigo
I booked a single itinerary with British Airways, which included an IndiGo flight from Hyderabad to Mumbai. Unfortunately, my experience with IndiGo was extremely disappointing. Customer support is not available 24/7, which is unacceptable for an airline serving international travellers. I also had to spend nearly an hour on chat just to obtain a booking reference for online check-in, and I still couldn't check in for the Hyderabad–Mumbai flight. The biggest frustration was the baggage policy. Despite travelling on a British Airways ticket, IndiGo refused to honour the BA cabin baggage allowance and enforced its own rules, forcing me to leave behind several kilograms of my belongings. If partner airlines cannot provide a seamless experience with consistent baggage policies, proper check-in support, and reliable customer service, they should not market these journeys as a single booking. I wish I had chosen a different airline.