Be aware of booking with this company
Be aware of booking with this company. In may 2020 after my father passed away, I booked a ticket through Exploretrip to attend his funeral. At the checkin counter the airline representative told me that there was no flight for that route. I immediately called Exploretrip and they told me that they buy tickets in bulk many months/years in advance and that flight was cancelled months even before I bought the ticket. Basically they sold me a ticket for a flight that was never going to happen. After many complains with the supervisor they agreed to a partial refund. Well, to make a story short, after one year and countless phone calls and emails with Christopher at the billing department and Elijah at escalation department they told me the same lie, "the refund has been processed, check with your credit card company". I have never received my refund for a lemon ticket that they sold me. My credit card company could not open a dispute because I wrongly agreed to settle for a partial refund with them, hence they told me I should deal directly with the vendor. The representatives at Exploretrip have played this game with me for almost one year now where they claim they refunded the money and when I asked to show me a proof of the money been transferred from their bank to my credit card they disappeared. We even had a three-way phone call with them and my credit card company representative and Christoper kept telling the credit card representative that it's their problem if the money was not received and they couldn't do anything else. How ludicrous. This company is a scam, be aware.