I recently pre-ordered a watch from…
I recently pre-ordered a watch from your website and the ordering and delivery process went very smoothly. The item arrived quickly after production and was well packaged, which I genuinely appreciated. However, after trying the watch for a few days, I found it too heavy and uncomfortable on my wrist, so I returned it within the return window (around 7–10 days). Unfortunately, it has now been almost 20 days since the return, and I still haven’t received my refund. Customer support has repeatedly stated that the refund will be handled as a priority, but there has been no progress so far. The product quality itself seems good, but the refund process and customer support experience have been disappointing. At this stage, I would only recommend purchasing if you’re able to try the product in-store first to ensure it’s right for you, as the after-sales experience did not meet expectations. For me not receiving a refund for an item which has been returned in perfect condition is an immediate 1-star, regardless of product quality.