Worst Customer Service Team
I have booked my group ticket with Happy Easy Go and due to Covid Pandemic, the journey was cancelled. At first they said that because i have not cancelled officially on their portal, so its not considered as cancelled. And then i had to cancel the journey officially on their portal. The funny part is they have received majority of the refund of my ticket in 3.5 months before me officially cancelling but still they did not process my cancellation. Now after the cancellation, it has been more than 90 days which is official processing time frame for refund processing, however i have yet not received the refund and when i call the customer care, they simply give standard template answers and they do not have any real time updates and are rude and adds time frame of 15 working days without any explanation. They do not have any grievance redressal department to whom we can contact if we are not satisfied with the customer executive team response. They only ask us to email them at the standard email id to which they never reply on time. It is the worst company at customer service and also a company who does not refund customers money even after receiving them quite well in time. I would recommend not to book tickets from their portal because of a few rupees additional discount in comparison to other standard ticketing portals.