Peloton bike screens buyer beware!
I have a Peloton Bike+ and have the upgraded screen when originally purchased. The warranty has since run out. I have less than 150 rides completed so the bike wasn’t used that often. The top and bottom 1” of the screen have become unresponsive and additionally the bike will not update firmware when prompted. It will update other software updates. When I called Peloton customer service, the only option was to purchase a brand new screen for $650.00. I stated this was ridiculous, no option was given for repairing. I called back a few days later and a different rep gave me an option for a refurbished screen replacement for $150.00. I opted for this, received the screen today and it’s not the same screen and does not fit on the bike. I called back, they wanted me to send pictures of my existing screen and replacement. They confirmed they were different and the rep stated there was no refurbished option for the bike + screen. She stated I would have to purchase a new screen at a cost of $650. They stated they would credit the $150 if I decided to purchased. I told the rep they have zero dedication to the customer, they clearly do not stand behind their product or offer solutions except for a filthy money grab. They rep stated she spoke to the supervisor and could not offer anything either. You almost feel held hostage in this situation. 5 calls in and almost 2 hours on the phone. Piss poor experience. I wouldn’t not recommend them for any products.