Great products, but bad warranty cover
Great products, but unfortunately not so great customer service or warranty cover. I now own three DJI items, including the Osmo Pocket, Osmo Pocket 2 and a large DJI Gimbal. They have all been great products and no complaints in that regard. However, through my own fault, the Osmo Pocket fell from a height and broke, only a week before travelling to the Lake District in 2021. Knowing it couldn't be repaired and returned in time, I bought an Osmo Pocket 2 (ouch) and again, a great product. Upon returning, I then went through the process of contacting DJI and raising a repair ticket, to have the original Osmo Pocket looked at, repaired and returned to me. I had the full expectation, this wouldn't be an issue, especially as it was well within it's one year warranty, and the guide included with the item, states it has a one year warranty from the date of purchase. So all good! Handed the item for a delivery driver, and a few days later I had confirmation of it arriving in Germany from the UK (at no cost to me). A short time later and email arrived, and this time essentially asking I pay around EU 112 to have it repaired, because "physical damage" isn't covered. As you can imagine, I was surprised and shocked! I opened an online chat with DJI to query this, and was bounced around 4 different departments, and still had no explanation by the end. It wasn't until I had an email, which I then replied to, that it was clarified. But no warranty cover, for physical damage, on a product built and designed, to be used outdoors, walking, running, hiking, underwater (in a protective case), cycling and more? That just makes no sense to me. It's an item, much like many things DJI creates, designed to be used outside, in treacherous places where a fall or drop is to be expected. I've essentially instructed the item be sent back to me, still damaged, and I will take this to Amazon to have it looked at, as they seem to be a lot more welcoming to the idea of assisting me.