Poor rack fitment and poor communication
I ordered a roof rack “designed” to fit my 2013 Lexus CT200H…it did not fit at all and vital parts to secure the rack to the roof repeatedly came loose while I attempted to install it. I requested to return the rack and the cargo box I ordered in addition to the rack. My return was approved, but OMAC customer service/AI generated notification service refused to send two shipping labels for the two items. I was forced to tape the packages together in the FedEx and am hoping they don’t get lost in the mail.