Hope you never have to reach out to their customer support
If their product arrives and works it’s fine. Any customer support is very unhelpful and frustrating. Have had to deal with their customer support for a product on Amazon and also on an undelivered product on Indiegogo. If you want a good example of how bad they are at replying and keeping timelines, go check out their campaign on Indiegogo to see the frustration of hundreds of customers.