Poor customer service
Poor customer service Poor customer service workers that will never truly help you to solve the problems. I uploaded 22 images to their server via my iPad. Yet, my iPad broke and I lost all my precious images. I know that I can view the images via "My Photo". However, I just want to get back the original 22 full resolution images (4000px X 4000px ) that I uploaded to their server (or at least in a higher resolution). Therefore, I seeked help from them politely and asked if they can send me back the images. So far, I have met five customer service workers. Two of them mentioned that they could do this but without following up. One of them even mentioned that the editor would use the full resolution photos that I originally uploaded in the final product. The others just reply me that they could not do this. When one of the customer service workers mentioned that the editor has the full resolution version of my photos and she could send me the images back as png files, it is the matter whether they WANT to do this, NOT whether they CAN do this or not. I feel really frustrated not only because I needed to wait for their replies for a long time each time, I also feel frustrated because I have contacted one of them with 11 emails, and the four customer service workers with so many messages via the chatbox. Yet, none of them can really help me to solve the problem. I cannot imagine how frustrated I will feel if I really place an order via Photobook. Update: Finally received the 22 images I wanted which was sent by the sixth customer service worker that I encountered, after posting this review.