Terrible, do not buy online
Ordered several items, was refunded for some before order was dispatched, no details of what was coming and what had been dispatched, just miscellaneous refund to bank from miniso. Items arrived, one broken, filled in support form - no reply. Tried again - no reply. Contacted the Instagram page, they chased the support team. Still no contact, I let the IG team know and they chased again. Support team contacted me to say they HAD refunded me. They hadn't, they had refunded for a similar item not dispatched, so I sent them another e mail and attached photos and web links. Still no reply. Contacted the IG page again. It continues.... 6 weeks on.