I have still not received my package
I have still not received my package, as H2o Labs chose to use use FedEx! I will now have to chase down the package before it gets shipped back to them! FedEx was no help at all over the phone. Takes forever to talk to a live CSR. They said that the shipper made it a direct signature on purpose, and that only the shipper could alter the arrival times. I love H20 L, but I'm sorry, it's a poor choice to make a water distiller a direct sig!!! Now I have to go chase this down on Monday, probably drive 30 miles out of my way to try to find it. I will most likely not recommend this company anymore because of it's choice in shipping companies. I could not waive the signature at all! Sorry, they have good products, but they need to switch to another Shipping Company!!!!!! I will not be using them again. ========== Ok, update for this. After I posted this update, H20 labs called FedEx and scheduled a Saturday morning delivery. I just want to say thank you to H20 labs for calling the carrier. I suppose that this should be noted on their website to prevent confusion like this again for customers. Maybe a pop up on purchase that says, "we use FedEx, and your signature is required, would you like to use your work address as the delivery address". I think that would prevent further problems. Porch piracy is a big problem I understand, but GOOD communication is really important. Thanks again H20 labs. Speaking of communication, Trustpilot has no way to "update this info". They should have looped back and asked me how I was after the exchange with h20 labs. Oh well, Web pages and AI are still evolving. I still have the best water in the world. :-)