Glitchy Website and Non-existent Customer Service
The produce itself is great! However the Popcornopolis website is glitchy and customer service is non-existent. I placed an order recently, and even though I entered the shipping and billing addresses correctly, once the order was submitted the two addresses were mixed together (creating a strange address with components of both). I immediately noticed this! There was no way to correct it on the website so I wrote to the company (on their Customer Care page) and placed a call as well. It was impossible to get anyone on the phone - their system only allows you to leave a message. No one responded to either my written submission or to my phone message. I tried to adjust the address with FedEx, but they only allow the shipper to do this (and I couldn't get anyone from Popcornopolis to communicate with me). For this reason I will not order from this company again and wanted to warn others as well.