Not Impressed
I placed a rather large order with this company back in March 2021. The order was delivered in various parts over a period of 6 weeks. The first part of the order was delivered in pouring rain and left on my doorstep, without a signature. As this is not our main entry the order was not found for 10 days, and the contents were soaking wet. I advised the company immediately via customer service, and received an automated reply stating that customer service would be in touch within 48hours. Still waiting...... Upon receiving the 2nd and 3rd part of the order, I tried on all items, and put in a return request, for many of the items from the order. Once again I received an automated message, stating that they would be in touch within 48 hours. Still waiting....... I have sent an email to customer service on four separate occasions since then, and am still waiting for a reply. Finally, yesterday I received an automated message from customer service stating that my return request had timed out, and was now cancelled. I have attempted to contact the company regarding this via their "Live Chat" and receive the same message, that a customer service representative will get back to me within 48hours. Very disappointing....... As there is no other way of contacting this company, and I have no idea how else to address this problem. I would not use this company again.