Buyer Beware
Buyer Beware – My Experience with Belsee I ordered a head unit from Belsee for about $482 in March 2026. It took six weeks to arrive. When it finally showed up, Belsee had shipped the wrong fascia, so I could not install it. They admitted the mistake and sent the correct fascia, but that took another four weeks. After waiting about ten weeks in total, I installed the unit using the supplied wiring harness. Zero instructions were provided, but that’s ultimately OK since all the plugs only fit in one spot. I have installed aftermarket car electronics before, so I carefully checked the wiring before powering it on. The unit booted for a moment, immediately shut down, and blew my vehicle's stereo fuse. It never worked again. To their credit, Belsee replied to my emails and tried to troubleshoot the problem. I sent them videos, pictures, multimeter measurements, etc. However, the result was still the same: I had a defective head unit. They admitted it. The REAL PROBLEM came when it was time to honor their workmanship. Belsee expects me to pay about $100 to ship a defective product from the United States back to China before they will replace or refund it. This is the cheapest I can do it. They even suggested using "China Post," which is not available to someone shipping from the United States. Electronic products sometimes fail. I understand that. What matters is how a company treats its customers when that happens. After waiting ten weeks because of shipping delays and ultimately receiving a defective unit, I am expected to spend even more money just to use the warranty. That is not what I consider standing behind a product. If you are thinking about buying from Belsee, I suggest you do not!