Ulefone 27T pro software update broke USB
UPDATE: I have been in contact with Ulefone regarding my issue, and I am glad to say that they have shipped out the part I need to repair my phone. Turns out I need a new motherboard for the USB/OTG hardware. My issue could be resolved 100% in the near future. I will add another update once the repair is complete to let everyone know how it went. I am writing about my experience with ulefone support, as well as my ownership experience with my Ulefone 27T pro. The device is awesome, takes great pictures, night vision camera works flawlessly, thermal imaging by FLIR is great but sometimes I need to restart the phone as it doesn't startup properly. The battery life is amazing never had a phone last for days since I had a Nokia... Lol My problem started when the os15 update came out... The update came in October of 2025 I purchased my device in 2024. When I installed the update, things were going great for a few days until I plugged it into my truck and carplay didn't start .. didn't think much of it... Assumed the cable was no good. When I got home I replaced the cable, still didn't work. I switched to the cable that came with the phone and that didn't work either... Ended up installing an update for my truck thinking the software was out of date... That didn't work either. So I tried to connect to my computer... That didn't work either. The usb cable would charge only... No data transfer through the cable. I contacted ulefone.com for help with this and after 6months of back and forth with them trying things and running tests it has been determined that my OTG hardware has failed. They gave me a link to download software to my computer alone with the original software to reinstall, however it required using the USB cable to install it which doesn't work...in the end, they basically told my that I wasted their time and there was nothing that they could do. Over those same months I read hundreds of reviews from other users experiencing the same issues and it was determined that the software update was the root cause. And other manufacturers have sent OTA updates to rectify the issue... I ended up getting a wireless carplay adapter so that I could connect to my vehicle again but I cannot connect it to the computer to download the thousands of photos and videos that are on the device. I'm very frustrated with the outcome of this especially when there is documentation on the web about OS15 causing OTG issues for some users and devices. The product was amazing and I highly recommended it to others who have purchased devices... However now after my experience I am unlikely to refer people to Ulefone. I was looking forward to upgrading in the next year or so to a newer model, but now I am considering other companies like Blackview which I have owned 4 different ones in the past So disappointed that a software update broke my phone. Everything else still works on it and I am still amazed by the days of battery power... But the lack of after care for software issues is not very convincing for future purchases. I could probably list off many other things about the customer service I recieved... But what's the point... I think this covers the jist of it...