Customer service can care less $$
Customer service is rude, they laughed and seem very careless about the travel inconvenience they caused due to on employee of theirs providing the wrong information to us days prior. They didn’t try to help or compensate even though we had to reschedule travel and everything about our trip, find last minute vet accommodations which added to the cost and the female supervisor showed little to no care when I mentioned this to her. I spoke with Stephanie from corporate and never got a response back either. I would love to see the cameras actually working to see how they really care for our puppies as in each picture they send our dog looked so unhappy vs when we picked her up. Completely different demeanor. Not the experience I expected