I ordered a "open box" Cobalt Dragonfly…
I ordered a "open box" Cobalt Dragonfly DAC and received it promptly. Upon first usage I plugged my headphone jack into the DAC and discovered it was broken. Disappointed, I went online and your chat service took my info. Several hours later I was notified with an apology that a new Cobalt DAC was on it's way to me. Sure enough in a couple of days it arrived and I am now loving it. Very impressed. Fantastic customer service! Bravo!