Don't expect help from Airbnb in a crisis, they value money more than customers
Airbnb chose profit over helping a guest in need. I booked a stay, and when a family financial issue forced me to request cancellation, Airbnb told me only the host could cancel. The host refused to cooperate and was rude throughout, but Airbnb refused to intervene or mediate in any meaningful way. Instead of protecting a guest in distress, Airbnb seemed more concerned with protecting the host's earnings. I was forced into an overpriced stay that cost about €500 more than it should have, simply because Airbnb would not step in. This experience has shaken my trust in this platform. For a company that markets community and trust, they showed zero empathy or fairness toward me. They play between guest and host but clearly side with the host out of greed. I hope Airbnb reconsiders its policies and starts treating guests fairly, not just as revenue.