Would give 0 stars if I could
Would give 0 stars if I could. In my opinion customer service is the worst I may have ever dealt with. Purchased expensive firepit and purchased expensive concrete decorative fireballs; the concrete fireballs were $700+. Firepit arrived just prior to Thanksgiving and used the whole set for less than two months prior to the cold northeast winter. Purchased all the covers and the black finish concrete propane storage cube; spent quite a tidy sum with this company. So properly covered the entire setup after each use and also covered the set for the winter. In the beginning of April uncovered the set to enjoy the firepit for the Spring season and much to our dismay the concrete balls had eroded over the winter; the concrete fireballs flaked and disintegrated. Contacted Starfire Direct immediately and after many weeks of chasing them and having to make 3-4 contacts to get a return call or email the company now refuses to replace the expensive fireballs that we used for a whole 6 weeks. These products are to be used outdoors but in my opinion are not designed nor manufactured properly and thus are inferior products. Also now noticing that the black finish is prematurely wearing on the firepit and seems as though that is now failing as well. If you don't mind paying a lot and in my opinion receiving very little customer or almost no customer service or product support when the product is clearly defective than purchase at your own risk. I, unfortunately, would never recommend this company to anyone due to severely subpar experience that we have had with Starfire Direct. Notice that Google Reviews are only accessible through a portal that helps control negative reviews. BEWARE!