My reply to eha markets reply
Thank you for the explanation, but I need to correct a few things. The withdrawal I requested was £500, not £50 or £60. I did contact your support at the time, and the experience was frustrating and unhelpful. If my bank had actually rejected or returned any payment, I would have been notified immediately, my bank always alerts me of this. What I find confusing is that if this “beneficiary disabled” issue was genuinely the reason, your support should have told me when I reached out. Instead, I was left with no information, no guidance, and no resolution.I’m happy to review any remittance receipts you claim to have, but the lack of communication from support at the time is exactly why I felt something was wrong.