I seem to go down a rabbit hole each…
I seem to go down a rabbit hole each time I reach out to Bedrock Legal. Their Client Services are polite but never accountable for what they say they are going to do. Best to request a supervisor but their ability on following up is poor. I have been trying to end my debt with a lump sum settlement and have been given confusing information saying I need an "Estimate To Complete Program" but that is not what I requested. I am still waiting for supervisors to get back with me. They talk of reaching out to the payments manager to resolve but that has not led to any resolution. Then I'm told they have to reach out to negotiators. I've been told negotiators are very busy with new clients and that my request is not their priority. This has been a frustrating experience with a company that holds no one accountable and doesn't seem to act with any urgency to my requests to end this program.