Customer support for faulty phones is woeful!!
I would recommend that people only buy Blackview phones if they live in Hong Kong. I live in the UK and bought a BV6300Pro in October 2020. First impressions of the phone were very good. However, after just 6 months, the screen has started freezing. I have to turn the screen off then on again and then unlock the phone before I can get it to work and then it may only last a few seconds before the screen freezes again. This is even more frustrating when I receive a call but cannot answer it because tha screen has frozen again. Tried contacting customer support and while they have been quick to reply, their solution is not really practical. They advised me to return it to Hong Kong. I have now seen many reviews making the same sort of complaint from people who seem to have had the same woeful customer service as I have. I really wanted to like this phone and indeed the company that produces them but Customer Service and Support is a huge part of making a contract to buy a phone and Blackview do not seem to pay very much attention to this. I get the impression that they know they will not be around long as a company and are therefore happy to sell as many phones as possible, as quickly as possible before their reputation for faulty phones and lack of customer support brings them to a grinding and much deserved halt!