Did not work at first
Paid for an eSIM for Europe. Received email with QR code promptly. Was able to scan but eSIM wouldn't activate. Contacted CS through chat function which is very slow responding. Just kept telling me that my phone wasn't compatible but could prove EID that it is. Was told that there is a 30% cancellation fee. Eventually said I'd be 100% refunded but would take up to 7 days. No apologies for inconvenience, very frustrating experience. Update: after writing this review, I was contacted by Sanjay on WhatsApp. They offered to send me a new eSIM for free for Australia to try it out at home. They walked me through every step and this time there were no issues. They refunded me the money I spent on the eSIM that didn't work and offered to contact them directly on WhatsApp to request a new SIM once I'm abroad. This was an outstanding customer service experience. Will see how I go with the eSIM for Europe and will update my review accordingly.