The worst is the absence of communication
It’s my 4th purchase and it’s not the first time that the brand experiences heavy delays of delivery, but they seem not to learn from it, in terms of process and communication. What is the cost to send an email to your customers that are waiting for news about their order during 2 months? How difficult is it read the mails that arrive into the mailbox and answer to them? 4th purchase and there won’t be 5. It’s a pity because the shoes are really great.