Full of it!
I ordered body wave bundles with a 5x5 closure. I was sent an email saying the 5x5 closures were out of stock and they offered me a deep wave closure. WHAT???!!! I declined and asked for a refund, they basically refused. However, they sent me an email stating that the 5x5 body wave closure had been restocked and that my order would be sent out. I received a 4x4 closure and when I contacted them they said they’d refund me $20. Never got that plus I’m HIGHLY disappointed