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L. Atkinson

United Kingdom

1 Reviews
3 Reads
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1 review

Cicinia

Avoid this company!!

I paid £109 for a Floral Chiffon Mother of the Bride Dress Pant Suit. The quality wasn't great, the chiffon jacket crackled with static electricity and clung to everything. The vest and trousers are lined with cotton. Whilst the top and jacket fitted ok, the lined trousers were too tight in the leg, so no good to me. I requested a return within the stated time frame, knowing there was a 10% restocking fee and I was responsible for return postage, which would be around £17 tracked and signed through the Post Office, 5-7 day delivery. I received a reply offering me £30 and to keep the suit. When I complained that this was not in line with their return policy, this was upped to 55% or £59.95, which I also rejected. It is clear that they don't want the goods back, nor to honour their stated return policy. I received a further offer of 60% or £65.40 to NOT return the suit. My son's wedding is looming and, quite frankly, I could do without the stress, so I accepted, reluctantly! I do not recommend this company. If you buy 2 sizes or colours and expect to return one for a 90% refund, don't bother. You will be stuck with the outfit and out of pocket. The exact same designs can be found on Amazon for half the price, with free returns on some colours. Wish I'd realised sooner! This is their policy from their own website:- "Cicinia will offer you a 90% refund if there is no quality problem but you are not satisfied with the product or you change your mind. We will take a 10% restocking fee, which will automatically be deducted from your refund. Please notice we still charge the shipping fee and rush fee (if there is) under this circumstance even if your order is free shipping order."

2025-04-11Verified