The trip I booked (D5239C) was…
The trip I booked (D5239C) was deliberately overbooked by BaoLau and my ticket cancelled at very short notice. I requested an alternative seating (which was, and still is, available in excess of 40 seats) yet instead of meeting my clearly stated request, the operator instead opted to cancel my booking completely. Now I am involved in a convoluted fight with this unethical company to have a refund issued. They are now saying I need to provide them with my full banking details (the very information your bank tells you NOT to disclose) in order to receive a refund... Do yourself a favor and use an alternative booking company that respects its paying customers - BaoLau clearly has nothing but contempt for the customers that that use their 'service'...