Road test concierge may not be available in your area
Booked a road test concierge in Florida. I realised I had booked on the wrong date so I contacted customer services to ask if they could reschedule. I'm glad I did, because customer services told me that actually they had no concierge drivers in Florida so they would have to cancel my booking. Not sure when they were planning to tell me that, but I was lucky that I made contact with enough time before my test to make alternative plans! I don't think it is acceptable to take my money up front and confirm an appointment without doing a basic check that they even operate a service in the area!! I am giving two stars not one because i) the customer services were quite helpful and ii) I got the refund quickly.