Customer service is great!
not a good product if you are bigger person :p 350lbs, not enough foam, it just falls right through. -updating this review a few months after. Their customer support was very helpful in reaching out. I ended up adding about 90 to 120 lbs extra foam. It is much better now. I think prob the sweet spot is maybe 100 lbs but that is ok. This is for the biggest sack of em all the 8 ft ballsack. Enjoy everyone!